The Power of Telling Your Story
Studies show that people who write daily are better suited to handle complex problems with more efficiency. Not only does…
customer service
Sarah Evans How To Solve The Five Most Common Social Media Problems
Deploying social media as part of your overall digital marketing mix can be an important...
Christian Zilles 5 Ways Marketing Teams Can Engage Website Visitors
Your website is the launch pad for your business. It is where customers go to...
Megan Wright Gender Differences in Customer Expectations on Social Media [Infographic]
By now, we all know that customers expect quality service on social media. However, you...
Maha Chaudhry How To Use Facebook Chatbots to Market Your Business
Interested in bringing your customer service to the next level? Chatbots may be able to...
Don Power Social Media’s Impact on SEO
Social media has seen an explosion over the last couple of years — and has...
On Yavin 5 Tips to Master Your Brand’s Customer Service on Twitter
Twitter might be struggling, but brand customer service on the platform is more popular than...
LIVEBLOG: Top 10 Insights from Incite’s Customer Service Summit
We’re on the road! Social Media Explorer is reporting live today from Incite Group’s Customer...
Are Emojis and Chatbots the Future of Customer Engagement?
Have you ever looked at the slew of food emojis on the iPhone and wondered,...
Kristina Brown Before You Answer, Ask
People are quick to judge and offer what they would do differently. But few people who do so actually do…
Jason Falls Social Media Fools: The Fallacy of Ownership
Who owns social media inside your organization? Stop all raising your hands at once. You...
Malcolm De Leo Does the wrong department own social?
Social media is coming into it’s own as a practice these days. More people are...
Tracey Parsons