customer service

Deploying social media as part of your overall digital marketing mix can be an important way to build brand awareness, attract new customers, and sell more products. However, every now and then, a few tweaks might...read more

Your website is the launch pad for your business.  It is where customers go to learn about your values, your products, and what your brand stands for.  You want this first impression to make a...read more

By now, we all know that customers expect quality service on social media. However, you might be surprised to learn that men and women approach their online complaints differently. A study by digital commerce agency Corra...read more

Interested in bringing your customer service to the next level? Chatbots may be able to grant that wish. They have taken the tech world by storm, and now social media giant Facebook has jumped onto...read more

Social media has seen an explosion over the last couple of years — and has come a very long way since its beginnings. We all remember the now seemingly archaic platforms that we had once...read more

Twitter might be struggling, but brand customer service on the platform is more popular than ever. In the last 2 years, Tweets to brands and their customer service handles have increased by 250%. Many people...read more