Putting Customers at the Center of Your Business Model
Companies are starting to recognize that customer experience is an important element for having a...
customer service
Nichole Kelly 4 Cultural Social Media Truths Your Business Can’t Ignore
Everyone knows social is important. There is no need to say it. Well, I just...
Malcolm De Leo HP Empowers Social Care in Customer-Manned Forums
They may not be talked about much, but forums are a driving force in true...
Technology Is The Drive, Humanity Is The Touchdown
An excellent customer service experience shows how technology and human touch can combine to deliver an optimal customer experience.
Jason Falls What Charter Doesn’t Understand About Social Media
Charter Communications, which has been lauded for its stellar customer service over social media, is pulling the plug on those…
Ike Pigott Want Your Digital Marketing To Win? Choose Your Words Carefully.
People buy from people so make sure you sound human when you are communicating online.
Ilana Rabinowitz The Future of Successful Business Means Scaling Empathy – Part 2 – Apply to Customer Touch Points
In part two of a three-part series on scaling empathy, Adam Helweh discusses finding the consumer touch points where empathy…
Adam Helweh The Reality of The Impatient Customer
Velaro's recent survey found that 60% of Americans think one minute on hold is enough, a tell-tale sign consumer impatience…
Building A Customer Service Culture To Drive Profits
September's SME Digital Power Panel will focus on creating a culture of service in your company with guests from Zappos,…
Social Media Sucks for Businesses and Here’s Why
A facetious look at why businesses should really hate social media from Adam Helweh.
Customer Service: A Scalable Way to Delight
Eric Brown bemoans the sad fact that most smaller businesses just assume customer service will take care of itself.
Eric Brown Customer Service Isn’t An Act. It’s A Trait.
Solve360's recent insults and aggressive exchanges with a customer's representative illustrate a fundamental lack of customer service in the company.