WordPress is arguably the most popular blogging platform on the planet. As pervasive as it is, however, it also comes with a level of complexity that can stymie all but the most savvy blog technicians...read more

This past week, the world’s brightest business and technical visionaries gathered in Las Vegas at PegaWorld, hosted by Pegasystems. Our own leading Renegade, Drew Neisser, was in attendance and met up with Pegasystems’ Vice President...read more

The best brands are timeless. Those that endure for decades—or the few that survive for centuries—have to continually find relevant ways to reinvent themselves. And sometimes that relevance presents itself in the form of an...read more

By now, we all know that customers expect quality service on social media. However, you might be surprised to learn that men and women approach their online complaints differently. A study by digital commerce agency Corra...read more