by Ike Pigott">Ike Pigott
December 13, 2012
Charter Communications, which has been lauded for its stellar customer service over social media, is pulling the plug on those channels. Ike Pigott weighs in on how this will impact the landscape.
by Adam Helweh">Adam Helweh
October 9, 2012
Many of the most popular brands have exhibited a clear mastery of the power of empathy. The first step to this is understanding your customer. Try starting with personas.