Are you sure your social listening data doesn’t suck?
I think the title says it all. Everyone is finally scrambling to figure out how...
sentiment and tone analysis
Malcolm De Leo Why You Shouldn’t Trust Automated Sentiment Scoring
Automated sentiment scoring has evolved as the feature du jour of the social media monitoring...
Jason Falls Understanding Natural Language Processing For Social Media Monitoring
In our explorations of social media monitoring firms, one differentiating factor between services is often...