Exploring Customer Service Efforts Using Twitter
Today I’m thrilled to present to you the first-ever Social Media Explorer Report. “Customer Twervice:...
Jason Falls
Jason Falls Baked In Has Great Ideas Baked In
Advertising genius Alex Bogusky and his Crispin Porter + Bogusky colleague and creative thought leader...
Sometimes It’s Okay To Shut Up
I sat down to write a blog post one day last week and ran into...
Enough With The Social Media Guru Attacks
Yesterday I read this call to action from Jennifer Leggio (whom I have an intellectual...
Is Your Agency Making Social Media Easy?
One of the biggest challenges brand-side marketers face in dealing with social media is incorporating...
Survey: Online Learning And Social Media
I soft-launched a little survey on Twitter earlier this week, but wanted to make sure...
Your Content Is A Service To Your Audience
My friend Mark Dykeman had some problems with his hosting provider the last few days....
Facebook Tagging For Business
A few weeks ago, Facebook unveiled the ability to tag, or electronically connect, friends and...
Is Seth Godin Holding Brands Hostage?
Seth Godin – Image via Wikipedia Seth Godin announced Squidoo’s latest venture this week. Brands...
A Peek At The Future Of Search?
In July, I told you about a new experiment in search that was refreshing. Zakta...
Advertising Agencies And Social Media: A Culture Clash
Advertising agencies around the country are trying to figure out social media. How do we...
Google Force Feeds Social Media On The World
Wednesday’s unveiling of Google Sidewiki did something pretty eye-opening. It forced every company in the...