customer engagement
by Jim Berkowitz">Jim Berkowitz
January 30, 2013
It doesn’t seem that long ago that I spent an afternoon figuring out how to build a Facebook landing page with FBML. It wasn’t pretty; I’m a marketing dude, not a programmer. Then, what seemed...read more
by Jason Falls">Jason Falls
August 3, 2012
Do you think that your brand is getting the most engagement out of your social media accounts? If you have to think about the answer then you’re not.
by Jordan Cooper">Jordan Cooper
September 17, 2010
Good morning, folks! My name is Jordan Cooper and I’m the official brand ambassador of this blog and the appointed evangelist of Social Media Explorer and the legend himself, Jason Falls. How can I help...read more
by Eric Brown">Eric Brown
September 10, 2010
The Social Media Echo Chamber clamors that as business owners, we need to embrace the new media, be transparent, join the conversation and engage with our customers. That sure does have a smooth and flowery...read more
by Jason Falls">Jason Falls
September 7, 2009
You’re going to hear more and more people in the social media space start using the term “social business” in the coming months. It will likely replace “community building” as the corporate catch phrase of...read more