“Sorry” Indeed: Why Most Company Apologies Suck
J.C. Penney made a colossal mistake when they changed their pricing structure, alienating their bargain-hunting...
law
Kerry O'Shea Gorgone When Does Social Media Interaction Become Human Expression?
A Virginia judge doesn't think clicking "like" on Facebook is a significant form of expression. What does this mean for…
Adam Helweh