It Goes Without Saying: From Sentiment to Intent
Automated methods help you unlock the immense potential business value of sentiment and intent signals in social, online, and enterprise…
sentiment analysis
Seth Grimes Never Trust Sentiment Accuracy Claims
Social media monitoring and research tools with natural language processing often claim 75, 85 or even 95 percent accuracy in…
Social Media Sentiment: Competing On Accuracy
In this guest post, Seth Grimes discusses the issues surrounding "sentiment" among social media users and how to address tool…
Jason Falls Social Media and Sentiment: 5 Takeaways from the Sentiment Analysis Symposium
Adam Helweh offers insights he gained from attending an insightful event about analyzing sentiment in online conversations.
Adam Helweh Customer Service Goes Social With Groubal
There’s little question customer satisfaction and loyalty are inextricably intertwined. In our value-conscious, post-recession world,...
Heather Rast Understanding Natural Language Processing For Social Media Monitoring
In our explorations of social media monitoring firms, one differentiating factor between services is often...