Headlines Team 
Chris Turn 
News Edition Are Robots the Future of Customer Engagement?
Jeff Lesser, Twitter’s Head of Social Customer Service, at the recent Corporate Social Media Summit...
Jarrett Chouinard Stop Making Content That Wastes My Time
So two friends are walking out of a movie theater having just seen the latest installment...
Annika Bansal Community Plus Purpose Equals Business Advantage
A well-managed online community can be a business advantage. That’s not just something I dreamed...
Rosemary O’Neill Interview With Jason Baldridge on Driving Social Marketing With Behavior Analytics
Computational linguists and computer scientists, among them University of Texas professor Jason Baldridge, have been working...
Seth Grimes Do You Understand Your Brand DNA?
Do you know why people love certain brands? Apple. Wal-Mart. Hilton. BMW. Adidas. Because they...
Jason Falls Breaking: Twitter Releases Dashboard for Small Businesses
Twitter has released its newest app, Twitter Dashboard, in an effort to help small businesses...
Kristina Brown 7 Revelations from the Corporate Social Media Summit
While the citizens of Great Britain were contemplating a departure from the European Union, more...
Drew Neisser B2B Social Media Marketing: 5 Tips to Get it Right
According to a recent CMO survey, overall social media marketing spend by B2B product marketers will increase...
John Stevens How Twitter’s Emoji Targeted Ads Might End Up Just Being Annoying
And the 2015 Word of the Year goes to: . That’s right, an emoji is the word of...
Katalina Bock #CSMNY Wrap Up: Top 5 Takeaways From Industry Leaders
The Incite Group’s Corporate Social Media Summit (#CSMNY) proved to be a fascinating experience for...
Our Top Live Videos From #CSMNY Featuring Twitter and Microsoft
We’ve been reporting Live from the massive Incite Corporate Social Media Summit in New York...
Infographic: How Snapchat Can Expand Your Brand
We all know Snapchat is a social powerhouse but just how is a channel built on temporary...