customer satisfaction

Social Media Marketing

How Net Promoter Can Revolutionize Your Digital Marketing

Net Promoter is a simple methodology of asking prospects or customers how likely they are...

Nichole Kelly Mar 5, 2013

Social Media Marketing

Customer Service Goes Social With Groubal

There’s little question customer satisfaction and loyalty are inextricably intertwined. In our value-conscious, post-recession world,...

Heather Rast Feb 11, 2011

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I Just Want The Widget I Ordered, Please

How would you handle this communication from a disgruntled customer? (Note: for full effect, replace...

Mark Dykeman Nov 30, 2010

Social Media Marketing

Shared Media in the PESO Model: The Key to Driving Engagement and Amplifying Your Message

Content Sections Social Media Marketing

Reimagining Plastic: The Story Behind @PlasticReimagined

Social Media Marketing

8 Social Media Trends to Watch for in 2025

Social Media Marketing

Unleashing IT Superpowers with IT Hero