What Happened To Saying Something Nice?
Jason Falls reminds us that while complaining about brands online is sometimes appropriate, it's also good to compliment them as…
online conversations
Jason Falls Approaching Social Media Monitoring With Purpose
Arienne Holland of Raven Internet Marketing Tools explains how companies can use social media monitoring for more than reactive listening.
The Online Conversation: Burgers
I like cheeseburgers. While my typical flippant reference to affiliate relationships is silly and a...
Viralheat Makes More Social Media Monitoring Free
In February, we talked about social media monitoring newcomer Viralheat and how they were lowering...
Where Social Media Monitoring Services Fail
It doesn’t matter which social media monitoring service you use. None of them do what...
Understanding Natural Language Processing For Social Media Monitoring
In our explorations of social media monitoring firms, one differentiating factor between services is often...