Gender Differences in Customer Expectations on Social Media [Infographic]
By now, we all know that customers expect quality service on social media. However, you...
By now, we all know that customers expect quality service on social media. However, you...
By now, we’re all too familiar with the controversy surrounding United Airlines after a passenger on an...
With over 52,000 employees and operating more than 3,900 departures a day during peak travel...
Social engagement is quickly becoming a critical component of any social media program. Because as...
They may not be talked about much, but forums are a driving force in true...
Eric Brown bemoans the sad fact that most smaller businesses just assume customer service will take care of itself.