The concept of remote working is increasing at a rapid pace. It’s great to have some part of your team working from home and some part in the office. However, in both cases, you will face some issues, and one of them is miscommunication! Especially with your remote workers, you are more likely to have miscommunication issues. Because let’s face it? It’s common for your remote workers to misinterpret your web chats and the emails they get from you.
On the other hand, this isn’t something that you can overlook. You have to eliminate miscommunication leading to issues, and it should be a vital part of your strategic plan. You don’t want the kind of communication with your remote worker where there’s a lot of hair-pulling and frustration between the sender and the receiver, right? If yes, then stick with us a little longer. We are now going to jot down some useful basic tips that can eliminate this problem for you.
1- Regular video conference calls
While it’s true that not all issues will come to an end with just one video call, this strategy will certainly make a difference. Even if you don’t have anything special to talk about with your remote worker, you should still schedule a call everyday or thrice a week, at least. This way, you both can discuss work concerns. Sometimes, a video call isn’t required, and it may be easier to just hop on a regular conference call using a conference call system. Alternating between these two will help change things up and employees will certainly be thankful to not have to dress up and do their hair and make up for the call.
2- Don’t rush your communication
Using a lot of exclamation marks or emojis in your conversation can be stressful for the worker, at least. It’s ok if you have some rush work that you want to get done as soon as possible but don’t chat with the worker in a way that stresses him out. You need to use full sentences and skip all those exclamation marks and emojis. Just state everything that you want to get done in an email/message and then wait for the employee to respond back.
3- Answer all questions
It’s you who wants his company to succeed, and it’s you who has to manage everything. This refers to the fact that you also need to stay patient and calm. For example, if your remote worker is asking you too many questions about a project or if he doesn’t understand your requirements properly, just stay calm and listen to him. Answer each and every one of his questions properly, and don’t make him feel like you are annoyed. When you do this, your employee will stop asking questions, and this is where the miscommunication will be triggered.
4- Think, read and then send the message
Sending a message in a hurry won’t get the work done any faster. The employee will still take the time he needs for the job. This is the reason why you should first think and then write a message. Furthermore, you should re-read before sending the message. Remember, a minor mistake in your message can mess up the whole project, and you won’t even be able to blame someone else for it but yourself.
These are some simple tips to use if you want to eliminate miscommunication with your remote worker. These steps are easy, and they need no rocket science. In fact, it’s all about you being patient and calm enough to manage the work with your remote employees. If you are successful with it, you probably won’t face any problems in your business.