Exploring Customer Service Efforts Using Twitter
Today I’m thrilled to present to you the first-ever Social Media Explorer Report. “Customer Twervice:...
Social Media Marketing
Jason Falls Enough With The Social Media Guru Attacks
Yesterday I read this call to action from Jennifer Leggio (whom I have an intellectual...
Survey: Online Learning And Social Media
I soft-launched a little survey on Twitter earlier this week, but wanted to make sure...
Your Content Is A Service To Your Audience
My friend Mark Dykeman had some problems with his hosting provider the last few days....
The Ebb And Flow Of Community
Image by Andrionni Ribo :-) via Flickr In May of 2008 I started a little...
Smart Targeting: Influencers Or Fans?
Note: The following is a guest post from Jeremy Epstein, founder and marketing navigator at...
Good Communication Takes Planning
“We wanna blog!” was the cattle cry from brands and businesses in 2007. Then it...
10 More Reasons You Should Come To Blog World
Finding a conference that focuses on new media, social media, Web 2.0 and the like...
Becoming A Social Business Is Your Next Big Challenge
You’re going to hear more and more people in the social media space start using...
Reading Through The Statistics On Social Media
With the world’s rush to quantify and understand more about social media, social networking and...
Determining Your Website’s Traffic On The Social Web
The social web has almost relegated website traffic to a shoulder shrug of a statistic ...
Google Force Feeds Social Media On The World
Wednesday’s unveiling of Google Sidewiki did something pretty eye-opening. It forced every company in the...