About a year after we’ve been on COVID lockdowns, so many social media apps are there for us when it comes to productivity, entertainment, and social networking for business and personal reasons. Why is it then when we go to the doctor, we’re often handed a clipboard and filling out paperwork by hand? And then to add insult to injury, someone at the doctor’s office then copies everything we just wrote out, only to hand code it into their medical systems?
There’s got to be a better way. Each year, healthcare organizations lose an astounding $12 billion due to communication issues. Patients use mobile communications throughout their lives, and would greatly prefer to work this way with their healthcare providers as well – 80% of patients have responded as such.
Mobile messaging in healthcare is a step in the right direction for the future of a better healthcare experience. Imagine being able to text with your healthcare provider instead of waiting on some phone tree for someone on the other end of the line to pick up. The rest of the world works well with such nimble asynchronous messaging, it’s about time that healthcare picks up the pace. And the difference of healthcare results is quite shocking – consider that 98% of patients will read a mobile message vs the abysmal 7% that will read messages through their healthcare portal.
Take a look at the following visual deep dive for more information on how healthcare is going to be more like social media on our smartphones below: