Technology Is The Drive, Humanity Is The Touchdown
An excellent customer service experience shows how technology and human touch can combine to deliver an optimal customer experience.
social media and customer service
Jason Falls Building A Customer Service Culture To Drive Profits
September's SME Digital Power Panel will focus on creating a culture of service in your company with guests from Zappos,…
Nichole Kelly Lessons of the Exterminator: Transforming Your Social Media, One Customer at a Time
I guess it was inevitable, but we’re quickly seeing companies dividing up into two social...
Mark Ivey