Headlines Team 
Chris Turn 
News Edition “Sorry” Indeed: Why Most Company Apologies Suck
J.C. Penney made a colossal mistake when they changed their pricing structure, alienating their bargain-hunting...
Kerry O'Shea Gorgone Social Media in Stormy Times
Because I am lucky enough to work for SME Digital, I have the opportunity to...
Tracey Parsons One Girl – #GivingTuesday
I will never forget the day I learned about One Girl and the work they...
C.C. Chapman Function Will Always Trump Form With Mobile
The marketing world needs to adjust to the mobile reality that function will often trump form. That beautiful mobile site…
Jason Falls Adapting to Consumer Wants & Trends
Like most of you, I drink coffee. I don’t drink too much, because then, I...
The $21,000 Tweet: From Social Right to Your Pipeline
I used to believe that you’d have better luck running into Bigfoot in Central Park...
Jason Miller Your Digital Portfolio
In my last post I wrote about how to show, don’t tell, as you look...
Stephanie Schwab Tiny Hands International – #GivingTuesday
I first became aware of Tiny Hands International when my friends Kristin & Mike Sukraw...
Marc A. Pitman 2013 Social Media Study on Banks and Credit Unions Yields Surprising Results
Earlier this year, Social Media Explorer partnered with The Financial Brand to release the Power...
Nichole Kelly Driving Fan Experiences In A Giant Way
The San Francisco Giants social media efforts are obvious and integrated for the fans attending games at AT&T Park. The…
A Quick Primer on Social Business Strategy
Charlene Li and Brian Solis have penned a nice e-book that can help you better understand what a...
What Happens When You Stop Being Social
Jason Falls went 15 days without posting to Facebook or Twitter. The observations he gleaned as a result are a…